Deploying and maintaining advanced Enterprise Information Management (EIM) solutions can be complex and involve many technical decisions. Maximizing investment and ensuring end user adoption of OpenText software solutions requires the experience of individuals who understand the process and have successfully implemented technical enterprise deployments
in the past.
in the past.
The Tec Infosystems support service provides a wide range of the support options towards the OpenText Solutions
● We offer
Anywhere the OpenText support program provides you with a level of support that brings together highly experienced technical specialists of Tec Infosystems who will work with your in-house service management teams to assist with these challenges and further the achievement of your deployment goals
● Key Advantages
- Advanced support expertise
- Improved issues support
- Rapid problem resolution
- Access to product innovation
- Unique Support Policy
● Service features
Iteration of prototype sessions including modelling of data and process, current system reviews during its configuration
Multi-level testing and user pilots that allows controlling quality
Ability to open a Support Request for product releases in Sustaining Maintenance
Product Research and Development including innovations, platform compatibility and regulatory, compliance, data privacy, and security updates
Online issue reporting
Online Knowledge Base
Let's discuss your requirements
● WHY YOU CAN TRUST US ON THE OPENTEXT SUPPORT SERVICES
We are experienced in Open Text support issues. With us your business gains:
Total control with tools of online reporting, timesheet, and issue-tracking
Increasing the capabilities by the aid of an integrated team that can join your project
Exact control processes as various levels of testing and user-based pilot tests
Receiving system documentation and knowledge for your internal help desk
Availability of our maintenance and support team on all issues
Support after roll-out with heightened response times after your go-live date
● contact us
We are here to guide you in every step of the way in your project.
Get in touch with us
Get in touch with us
