CUSTOMER COMMUNICATIONS MANAGEMENT
Establish More Tailored Customer Communications with OpenText Extream
Main focus towards consumer communications is not information that you deliver, but how you made them feel. That’s why companies, which provide exceptional customer experience via predictive, omnichannel communications, can meet the customer needs ahead of time and gain competitive advantage.
● Struggles of CUSTOMER COMMUNICATIONS YOU Can Face
— Multiple communication systems
— Scattered customer data
— Changes in state regulations
— Scattered customer data
— Changes in state regulations
● we have a solution
Tec Infosystems offers OpenText Exstream, a market-leading solution that designed for omnichannel Customer Communications Management
OpenText Exstream uses the data and content that already exist within the organization in order to transform routine customer communications into engrossing customer experiences on the proper channel, screen size and device of the customer
● What Features Are Included in OpenText’s Customer Communications Management
Transform customer communications into properly personilized experiences with OpenText Exstream tools:
Browser-based design ensures users to drop in and preview content for mobile and desktop screens, and provides same design experience for mobile, email, HTML and page-based communications with full content re-use across channels
Interactive editing capabilities allows exporting content from Exstream’s Design Manager to CAS and authoring in web-based design, providing real time simulation and impact control for resources and themes
Visual comparison and improved section management in authoring allow users to create and manage content in Content Author, which will be selected in an Exstream Empower Editor document. Moreover, it’s available to see text changes when comparing the latest submitted for approval version and the previously approved version
Web-based dashboard ensures to easily model communication flows from input types and templates for potential delivery channels
Enhanced ecosystem integration for Guidewire, SAP and Salesforce extends ease of use
End-to-end tracking delivers graphical visualization of communications jobs and processes and sends job notifications and performance enhancements
● What Advantages You Get with OpenText Exstream
Except for strong competitve position on the market, implementation of customer communication management solution provides you with:
Ability to ingest data in any format and further reduction of document processing time
A complete, 360-degree customer experience across all interaction points of the customer journey and enhancement of customer loyalty
Better and longer-lasting results related to customer lifetime value
Let's discuss your requirements
● Why You Can Trust Tec Infosystems
Our company is focused on giving you stability and innovations with implementation of IT enterprise solutions based on your business demands and goals
Expertise includes cloud and on-premise implementations
Team consists of skilled and experienced specialists
● contact us
We are here to guide you in every step of the way in your project.
Get in touch with us
Get in touch with us
● Opentext solution