Major contradiction towards database usage is not sharing knowledge in a formal environment, because it’s easier for employees to chat or email than to create an article or correct an existing one in a corporate knowledge base. That’s why there is an issue of motivation people to share knowledge in a competitive climate.
● we have a solution
The Knowledge Management Process. Look through the diagram and get know about the process stages of knowledge management.
● Understanding Hidden Knowledge
Prolonged problem solving leads to production losses
With the Knowledge Management Process you save time and reduce production losses.
There is a solution for providing all your team members with access to hidden knowledge that helps to avoid of critical moments. Use the scheme below that contains seven essential points to fix hidden knowledge: finding sources of information, understanding and collecting it, structuring and storing it appropriately, sharing and updating it, and finally understanding how to find it next.
● How to Use Knowledge
- Open Text Text Mining plays a key role in gathering knowledge.
- Content Server helps in creating, structuring and storing knowledge items
- Magellan visualizes knowledge items by the aid of different reports and forecast models
This diagram below describes each step that helps with knowledge management
Text Mining can be integrated with different websites, for example, forums with discussion on specific topics. We can use knowledge and experience from them and get updates on official documentation from vendors. Also we can gather information from several different ECM storages of your company.
Next we start collating different data and analyzing what data we’ve got. Text Mining can search text and find out the names of the people who were involved in the discussion and other metadata. Having the metadata is the point that we can lead the data to the knowledge manager most keen on this area.
Then we should identify if it is useful and actual. The knowledge owner makes this decision with support from knowledge managers who are keen on this area.
OpenText Content Server helps you to analyze the item and find keywords and the meaning of the text. Moreover, there is a possibility of splitting knowledge items by document type and source.
We can decide which is the best folder to store a new knowledge item with all metadata
All engaged people have their roles and the system understands what kind of knowledge would be useful for them. They can automatically receive new knowledge items and rate them. If the knowledge item gets positive feedback, the system leads to even wider distribution of this element across the organization.
It’s better to periodically ask engaged people if they still find the information useful, actual and relevant. If it’s not, then it should be archived or actualized by other people.
Content Server indexes all files, enabling us to search necessary information using metadata tags or the document’s content.
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● Opentext solution